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Customer Service
2004 Underhood Service Repair Market Industry Profile
The 2004 Underhood Service Repair Market Industry Profile, is an indepth report of the independent automotive repair market. This article, written by Ed Sunkin, highlights many elements that are a part of doing business in today’s repair shops. The i...
Industry Trends Report Volume Seven Number Four Q4 2007
A Quarterly Publication from Mitchell International, this document has features including: “Measuring Alternate Parts Usage,” “The Economy & Short-Term Energy Outlook,” plus a Special Editor’s Feature Article: “Will the Soon-to-Come Chinese Cars Affe...
Job Openings Survey Among New-Car Dealers in the U.S.
Automotive Retailing Today wanted to survey U.S. new car dealerships to determine: Number of job vacancies; Recent hires of Military Veterans; and, Influence of internships/summer season programs. Harris Interactive conducted an online survey among 7...
The Tip of the Information Iceberg
This white paper outlines Mitchell International’s perspective on the emerging importance of data analytics in improving claims performance. As the title of the paper—The Tip of the Information Iceberg—suggests, we perceive that claims organizations ...
Glossary of aftermarket terms
Abrasives: Substances used to wear away a surface by friction.
Accessories: Comfort, convenience and safety products not essential to the performance of a vehicle, such as audio, security products, f
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