Your customers are the reason your shop exists. If you cannot meet your customers’ needs, we as a shop company probably will not survive. Just meeting customer needs may not be good enough, learn how to communicate properly with the customer. DJ Harrington, better known as the Cardiologist talks about how to improve your bottom line at your shop.
Here’s what we’re going to cover in the class. The voice of the customer and how to respond to that customer. Why customer service is non-negotiable. Selling your shop services is another chapter. Then sharpen your phone skills with some great suggestions from DJ.
Then DJ will show you the garden for success for the your shop. The last part, you’ll remember for a long time, and then some.
Course approved for 1 AMI credit hours
| $59.95 Online Training Course
Enroll in the Online Course for 1 year!
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|$99.95 Complete DVD Course
Buy this on DVD and own the Course!
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