ALLDATA Celebrates 70,000 Customers -

ALLDATA Celebrates 70,000 Customers

Presentations addressed ALLDATA’s commitment to providing high-quality OEM repair information and business solutions for automotive service professionals

ALLDATA held a media day event at its headquarters in Elk Grove, CA, on Apr. 3, to celebrate its latest accomplishment — 70,000 customers — and to spotlight how ALLDATA is helping automotive service professionals boost their business success.

ALLDATA President Jeff Lagges and other company executives discussed how ALLDATA is reinventing itself for a changing market. Their presentations addressed ALLDATA’s commitment to providing high-quality OEM repair information and business solutions for automotive service professionals to help them increase their competitiveness in the marketplace, elevate their productivity and profitability, and forge stronger relationships with their customers.

ALLDATA executives also discussed today’s market challenges, how ALLDATA’s product suite can turn those challenges into opportunities and as well as the company’s vision for the future.

Lagges opened the event with a video presentation he produced that took the audience on a walk down ALLDATA memory lane, from its humble beginnings in 1986 as the pioneer of auto repair data, to a full-fledged provider of service and diagnostic information, shop management software and customer relations tools for the automotive repair and collision industries. It included both customer and employee testimonials.

Lagges pointed out that one of the major components in the company’s success, and an impressive 90% customer retention rate, has been to always maintain direct contact with customers, primarily through a direct salesforce. “We measure our success by our customers’ satisfaction,” he said.

As the company looks forward, its goals are to continue to build more awareness in the marketplace, focus on the health of the industry in general (ALLDATA is growing, while its market is shrinking), continue to help improve productivity at the fender and the counter so that shops are growing and not just surviving, and to continue its mantra of focusing on customer service and support.

Steve Gill, vice president of program development, echoed similar remarks in talking about industry issues and the need for best practices for shops to remain competitive and survive. He emphasized that the most pressing issues facing shops are vehicle reliability (which can be offset with proactive maintenance), diagnostics representing an increasing portion of repairs, the continued need for tech experience and training, and new vehicle technologies where integrated system repairs will require OEM data.

Gill offered ‘best practices’ advice that encompassed profit margins and ways to increase net profit, shop work mix, productivity, aggressive marketing programs and insurance relationships.

For more information on ALLDATA, visit

You May Also Like

NPW Welcomes Automotive Installers Warehouse to Its Network

Automotive Installers Warehouse has been an NPW customer since 2013 and has merged with NPW as part of its ongoing expansion.

National Auto Parts Warehouse Companies (NPW) has added Automotive Installers Warehouse (AIW) into its network. The company said AIW, a loyal NPW customer since 2013, has merged with NPW as part of its ongoing expansion endeavors.

Under the leadership of owner Omar Mesa, AIW has consistently provided service and expertise to its clientele. Mesa has transitioned to NPW with the merger, bringing his experience and industry knowledge to the team, NPW said.

Valvoline Ushers in New Era of Environmental Stewardship

Valvoline is providing solutions for ICE vehicles to be as clean and long-living as possible to benefit the environment of today and tomorrow.

Lumileds Debuts New Philips Automotive Lighting Website

The site features an entirely new design that brings together the full breadth of the Philips portfolio of automotive lighting and accessories in North America.

MANN+HUMMEL NA Aftermarket Shows Right to Repair Support

Representatives from MANN+HUMMEL’s North American aftermarket brands recently visited Capitol Hill to express their support for H.R. 906.

Auto-Wares Group Wins TCED Super Bowl Contest

As part of the grand prize, Auto-Wares winners will be accompanied by TCED President Elise Rozon.

Other Posts

Valvoline Global to Debut Ad During Super Bowl Pre-Game

The company will showcase its Restore & Protect motor oil in a 30-second ad before Super Bowl LVIII.

Chevron Introduces New Rykon Formula to Grease Product Line

The new calcium sulfonate complex-based grease is designed for heavy-duty and extreme pressure applications.

Valvoline Inc. Opens Its 1000th Franchise Location

The addition of the 1000th franchise location brings the total number of system-wide stores to nearly 1,900 retail locations.

Standard Motor Products Expands Emission Control Program

SMP’s program features more than 3,500 parts, including EVAP, EGR and positive crankcase ventilation products.