ASE C1 Test Prep - Get The Proper Vehicle Information (VIDEO) -

ASE C1 Test Prep – Get The Proper Vehicle Information (VIDEO)

Get more than just contact information – can you identify the vehicle? This video presented by The Group Training Academy.

Welcome back to our ASE C1 test preparation. We have been talking previously about communicating with the customer and the aspects of handling the knowledge transfer with them. Today we are Looking further into the write-up and that has to do with the vehicle itself.

It used to be if you had the customers name and the vehicle, you were all set. Well, not today. With the addition of all the technologies, along has come the need for more vehicle information. Many of the current computer write-up systems assist you in the info gathering, but not everyone has the systems available for this write-up. If your s does not, here are a few things to be sure to remember.

First and foremost, get the VIN. This seventeen-digit number holds many of the required data points about the vehicle. It can in many cases tell you the year, model, assembly plant, engine and even the sequence number the vehicle was produced in. Most information systems today use this number to decode many things about the vehicle. It is imperative that you capture this information correctly. One number or digit off on the vin and you are either void or have the completely wrong vehicle.  Be sure to double check it for accuracy if you are gathering it manually. It can usually be found on the dash or vin plate under the front window glass. Many vehicles have it on barcode form on the door jam. It will also appear under the hood.

Another key bit of information is the build date. Many systems require this to check calibration codes or parts identification. It can usually be found on the door jam sticker also.

You know in your environment what information you will need. Many places require paint or trim codes, lock information for any added accessories like gas caps or wheel locks. Paint codes and trim codes are also often needed depending on the repair. Be sure to capture these codes when you are processing the vehicle. This will save time and aggravation later.

Lastly and probably most importantly is to log in any abnormalities or damage on the vehicle. Get the customer to acknowledge these during the writ-up. This step will save any disagreements later existing conditions. It also might be a potential sales opportunity for you.

That’s all for today. Join us next time when we discuss warranty and service contracts. Thanks for being with us.

You May Also Like

Suspension Bushings: Role, Materials, and Wear Indicators

Regular inspection and timely replacement of worn bushings are crucial for optimal vehicle performance and safety.

Suspension bushings are vital components that connect various suspension parts such as control arms, sway bars, and shock absorbers, providing cushioning and absorbing vibrations for a smooth ride. This video covers their role in reducing noise and vibrations, maintaining proper wheel alignment, and improving handling. It explains the differences between rubber, polyurethane, and metal bushings, and highlights signs of wear like excessive movement, cracks, and unusual noises. Regular inspection and timely replacement of worn bushings are crucial for optimal vehicle performance and safety.

Randy Breaux, Group President, GPC North America, Talks to AMN Drivetime

At NAPA, “Breaux Knows” business relationships, ABCs to avoid, and serving the automotive professional.

Serpentine Belt and Drive System Maintenance

Properly maintaining the entire drive system prevents premature belt wear and system failure, ensuring customer satisfaction and vehicle reliability.

EGR Systems: Understanding Exhaust Gas Recirculation

Learn how it works, its history, and its impact on both performance and the environment.

Advanced Cooling System Technologies: Hybrid & EVs

Learn how to keep your hybrid or electric vehicle running smoothly and efficiently.

Other Posts
Do EVs Require Special Brake Pads?

Proper brake pad selection is crucial for EVs to ensure consistent stopping power and long pad life.

Five Tips for your Next Wheel Bearing Job

These practical tips are designed to save you time and frustration, ensuring a smooth, noise-free outcome for your customers.

Performance Upgrades for Drivetrains

Whether you’re increasing power or making suspension modifications, drivetrain upgrades will be next in line.

Educate Your Future Customers Utilizing AI

Discover how to generate quick, accurate explanations for repair orders and estimates, boosting your credibility and customer trust.