Industry Says Goodbye To Bob Greenwood
The Last Word, Doug Kaufman’s monthly editorial, pays tribute to a dedicated industry leader.
The Chip Shortage And The Aftermarket
Drive by any new car lot and the evidence is clear – the auto industry may be the most visible victim of chip shortages.
Diagnostic Strategies For New Technicians
In my textbook, a piston or flame front would not be mentioned until the last chapter of the book.
The Differences Between ‘I Think’ & ‘I Know’ Training
We may all learn the same material – but it’s how you apply it that helps you in daily operations.
Close Encounters – Making Contact Is The First Giant Leap
Digital vehicle inspections can be a powerful customer service tool.
How Much Does The Other Guy Make?
The National Labor Relations Act protects an employee’s rights to talk about his – and others’ – paycheck.
Pre-Inspection And Scan: A Necessary Practice
You’ll be glad you did a pre-inspection of the vehicle after you deliver it back and hear: “It was working before.”
Scanning & Recalibration: What Category Are You?
When a calibration is not completed, the response is either I did not know, I did not plan or I did not need to.
Cell Phones and Customer Behavior
An educated customer is a good thing, but access to wrong information can make some people less trusting.
The Repair Road Ahead – Will Future Techs Be Stranded?
Despite the challenges of teaching the newest technology, students still need to learn it. How can instructors keep up?
Losing Your Cool: When Compressors Go Bad
A bad A/C compressor and a bad
explanation steered me to an
aftermarket solution.
Orange Barrels Highlight Importance Of Automotive Parts
Increased traffic on the road can lead to increased traffic in your shop. Are your customers ready to road trip?
