Management Training Bundle -

The Management Training bundle from AVI will put you and other shop owners, service writers and managers on track to ensure the success of any repair shop. Learn management skills, learn how to better communicate with employees and how to effectively market your shop’s valuable services.
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[toggle title=”Survival Skills for the Service Advisor”]As the liaison between your service techs and the customer, the service adviser is the most important job performed in your shop. Although it can often be a hectic and thankless job, the skills it requires are often overlooked by shop owners and technicians. AVI can help you gain the excellent people skills and selling skills that will maximize the profitability of your business and increase your bottom-line. [/toggle] [toggle title=”Becoming the Manager to Work For”]As a shop owner you have undoubtedly gone through years of technical training. One thing that is often overlooked when it comes to training is how to become a better manager. Having good management skills is just as important to your shops survival as your technical skills. Using real world techniques, AVI can help you gain excellent people skills that will directly increase your profit margins and make life as a shop owner more rewarding. [/toggle] [toggle title=”Secrets to Running a Zoo”]Shop management can often be like running a zoo, so George Witt is going to let you in on his secrets to help you take your shop from a zoo to a business that can run itself. Many shop owners are afraid to leave their shop and this course will give you the management training you need to take a week off without feeling guilty. [/toggle] [toggle title=”Service Advisor Tips & Tricks”]It doesn’t matter if you’ve been in the business for decades or have just opened your first repair shop. You need to pay attention to what AVI’s Instructor George Witt has to tell you. This is a MUST for all service writers, shop owners, and front office personnel. [/toggle] [toggle title=”Intro to Marketing Principles”]Instructor George Witt presents this service marketing training program with his own over the top yet engaging presentation style. George says the problem with marketing is that is such a big and complex subject with so much to learn. People ask George all the time if he has some ‘simple’ things they can do to better market service and repairs. Well George listened to you, an he does have some simple easy things you can do. He put together a very easy to follow concise plan, with things you can start doing to make more money in your shop today. [/toggle] [toggle title=”Marketing to Generation X and Y”]In this class ASA’s Bill Haas presents some concepts and information to help you better understand and market to generations X and Y. Meeting their expectations is the easy part. Communicating a message to attract and engage them seems to be the challenge. You cannot ignore these two groups at 80 million strong – the opportunities are enormous. [/toggle] [toggle title=”Working with Generation X and Y”]Can’t We All Just Get Along? Bill Haas helps us define the different generations in the workplace and their characteristics. He will show you how to identify common drivers and value systems of each generation and how this affects motivation and behavior; how each generation defines success and how these differences affect communication and relationships in the workplace. [/toggle] [toggle title=”The Competition for Your Customers Loyalty”]J.D. Powers and Associates estimates that one customer’s loyalty is worth $7,000 over the life of their vehicle. Wouldn’t you like to keep their maintenance and repair money coming back into your shop? It is less costly to gain loyal customers than to attain new ones. Loyal customers and their repeat business are the foundation of a successful shop and AVI can help you keep your customers coming back. [/toggle] [toggle title=”How to Sell a Spark Plug”]Your customers are the reason your shop exists. If you cannot meet your customers’ needs, we as a company probably will not survive. Just meeting customer needs may not be good enough. DJ Harrington, better known as the Cardiologist talks about how to improve your bottom line at your shop. [/toggle]
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