It doesn’t matter if you’ve been in the business for decades or have just opened your first repair shop. You need to pay attention to what AVI’s Instructor George Witt has to tell you. This is a MUST for all service writers, shop owners, and front office personnel.
George has some great tips and tricks in dealing with those potential customers calling your shop. This is not a flash in the pan idea; these are proven tips from George’s extensive years of service dealing with the general public. Learn how to deal with the price shopper, the insistent badgering customer, the shy timid customer, and other various types of people you’ll likely meet.
George will also cover how to sell diagnostic time and what to listen for when speaking to a first time caller. His tips and tricks are for everyone in business, not only in the auto repair business but any business dealing with the general public. These tips and tricks cross over to every form of business. Dealing with the consumer can be one of the hardest things to get right. Let AVI’s instructor George Witt show you how it’s done and how to handle those various phone calls you’ll encounter.
Want to know what to say or do when a caller tells you they have their car at another repair shop but is calling you? George knows what to do… and so will you once you watch this video.
Approved for 2 AMI Credits
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| $74.95 Online Training Course Enroll in the Online Course for 1 year! |
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| $99.95 Complete DVD Course Buy this on DVD and own the Course! |
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