Service Advisor Tips and Tricks -

Service Advisor Tips and Tricks

If you've been in the business for decades or just opened a repair shop, this is a MUST for all service writers, shop owners, and front office personnel.

It doesn’t matter if you’ve been in the business for decades or have just opened your first repair shop. You need to pay attention to what AVI’s Instructor George Witt has to tell you. This is a MUST for all service writers, shop owners, and front office personnel.

George has some great tips and tricks in dealing with those potential customers calling your shop. This is not a flash in the pan idea; these are proven tips from George’s extensive years of service dealing with the general public. Learn how to deal with the price shopper, the insistent badgering customer, the shy timid customer, and other various types of people you’ll likely meet.

George will also cover how to sell diagnostic time and what to listen for when speaking to a first time caller. His tips and tricks are for everyone in business, not only in the auto repair business but any business dealing with the general public. These tips and tricks cross over to every form of business. Dealing with the consumer can be one of the hardest things to get right. Let AVI’s instructor George Witt show you how it’s done and how to handle those various phone calls you’ll encounter.

Want to know what to say or do when a caller tells you they have their car at another repair shop but is calling you? George knows what to do… and so will you once you watch this video.
Approved for 2 AMI Credits

Download Course Information PDF

$74.95 Online Training Course
Enroll in the Online Course for 1 year!
[wp_cart:Service Adviser Tips and Tricks | T2S LBT-214:price:74.95:shipping:0.001:end]
$99.95 Complete DVD Course
Buy this on DVD and own the Course!
[button link=”″ color=”a81919″] Buy Course on DVD[/button]

You May Also Like

AP Emissions Releases January New Part Number Update

The release includes direct fit EPA converters covering more than 6.6 million vehicles in operation.

AP Emissions Technologies, a Marmon Holdings Berkshire Hathaway company, has announced the release of 11 new 46-state Federal EPA part numbers.

The release includes direct fit EPA converters covering more than 6.6 million vehicles in operation (5 of these 11 direct fit converters are exhaust manifold with integrated catalytic converters.) January’s release supports the company’s commitment to add new part numbers on a continuous basis.

Federated’s Free Fuel Fridays Are Back

Now through March 17, Federated will announce four free-fuel winners each Friday.

Apply for Automotive, Heavy-Duty Scholarships by March 31

Hundreds of scholarships will be awarded for 2023-24.

Winter ASE Registration Open

Three options offered for testing and recertification.

Mitchell 1, ASE Present 2022 Technician of the Future Award

Nathanial “Nate” Nie of Mission Viejo, California, was named the 2022 Mitchell 1 / National Institute for ASE Technician of the Future.

Other Posts

Women in Auto Care Now Accepting Leadership Applications

Women in auto care provides opportunities, education and career leadership through networking, scholarships, education and more.

MEMA Announces Plans to Position Organization for Future

New structure will strengthen the voice and influence of vehicle suppliers and align MEMA with the industry’s transformation.

Dorman Launches 300+ New Products in November

Among the new products is an OE FIX climate control module designed to fit 1.7M Chevrolet Express & GMC Savana vehicles.

Engine Builder’s Dream Engine Giveaway

Engine Builder magazine will be giving away an 800+ horsepower Twin-Supercharged Small Block Ford engine to one lucky winner.