BEDFORD, Texas – The Automotive Service Association (ASA) has published a report focusing on the potential effects that telematics may have on independent automotive service and repair businesses, including remote diagnostics. The report also explores consumer usage of telematics products and services, how a telematics system functions and its practical applications.
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ASA’s “Telematics: Past, Present and Future” report is available for downloading and printing by visiting the Training Center on this website.
“The ASA Mechanical Division Operations Committee deserves to be commended for recognizing the potential impact this technology could have on independent automotive service and repair. I applaud their decision to compile this comprehensive study and appreciate the insight it provides about telematics,” said Ron Pyle, ASA’s president and chief staff executive.
ASA’s findings indicate that, as with previous technological changes, the aftermarket will rise to the challenge and find its place in the telematics market that will allow the independent repair facility to be an active participant.
“Telematics is not a new technology, but it has gained momentum in the past few years. It could become the new challenge for independents,” said Robbie Addison, Mechanical Division manager.
“The one item that seems to be of the most concern to ASA members is remote diagnostics, which allows a vehicle’s built-in systems to identify a mechanical or electronic problem and make the information known to the consumer and vehicle manufacturers. This provides an opportunity to direct the customer back to the dealership for service.”
Anticipating these potential challenges, the ASA Mechanical Division Operations Committee has been actively involved in researching telematics since 2006. “This was no small task for the committee as their research needed to identify current trends, forecast future trends and predict the impact of telematics on the independent repair shop,” added Addison.
“The report was created with ASA members in mind and should help explain telematics and how to prepare for potential issues related to telematics. This research could be instrumental in directing ASA to a positive solution for the independent automotive repair business.”
ASA’s “Telematics: Past, Present and Future” report is also currently available on the ASA Web site. To download a PDF version of the 20-page document, visit www.ASAshop.org. Click on “ASA News” in the top menu, then “More ASA Resources.”