Solving No Heat Complaints
Here are 10 guidelines for making sure a vehicle’s heat functions.
The Trick To Tire Life Is Proper Rotations
Proper rotation procedures maximize tread life and customers coming back.
Why Are Cars So Expensive to Fix?
A combination of everything people require makes vehicle repairs so expensive.
Severe Drivers – Yes, Your Client Probably Counts As One
Even the most mild-mannered driver may be extreme. This video is sponsored by The Group Training Academy.
What Techs Can Learn From Inspecting Tie Rod Ends (Video)
Test drives will clarify suspension condition. This video is presented by The Group Training Academy.
Control Arms Often Unappreciated Safety Components
In the shop, you’ll need to educate customers why doing the repair job right will enhance their overall satisfaction and safety.
Auto Pros Visit STR Automotive, Mooresville, NC
Auto Pros on the Road puts the Babcox Media team on location in shops across the USA. This episode is sponsored by Autolite.
Improve Diagnostic Skills By Listening Better
Great service advisors focus 100% on the customer’s complaint and ask “when” and “where” questions.
HV/EV Lifting Guidelines
Being able to lift an EV or HEV vehicle properly is a roadblock many shops face.
Auto Pros Race Into Street & Strip Performance, Louisville, KY
Auto Pros on the Road puts the Babcox Media team on location in shops across the USA. This episode is sponsored by FRAM.
ASE C1 Test Highlights – Customer Interview & Write Up (VIDEO)
The customer interview sets the stage for success or failure. This video is sponsored by The Group Training Academy.
ASE C1 Test Highlights – Customer Communication Part 2 (VIDEO)
The first encounter you have with a client can be a lasting one. This video is sponsored by The Group Training Academy.
