“We don’t do that type of work” – a shortsighted policy that can actually cost you service opportunities and shop profits.

Troubleshooting an automatic transmission can be one of the most intimidating diagnostic procedures a shop faces today. The first reaction is often, “We don’t do that type of work” — when, in reality, there is real profit in performing drivetrain diagnostics and “in-the-car” repairs.

 The modern automatic transmission and attached drivetrain system has many “mechatronic” parts that control and protect the traditional clutches and planetary gears. These devices shift the gears, lock the clutches and regulate the fluid pressures. Most of these items can be diagnosed and replaced while the transmission is still in the vehicle.

 Tool Up

Special tools are often needed when diagnosing transmission problems and overhauling units. The days are gone when transmissions were purely mechanical and hydraulic and all you really needed was a set of high-pressure gauges to check line pressure and a vacuum gauge to check the engine’s intake vacuum and the integrity of the vacuum modulator. But with today’s electronic controls, you need to use a scan tool, scope and a multimeter.

Transmission codes and sensor data on late-model vehicles are accessed through the OBD II diagnostic connector and the Powertrain Control Module (PCM) diagnostic gateway module. On some vehicles, the information is often found in a separate Transmission Control Module (TCM) or Body Control Module (BCM). Either way, you’ll need a scan tool to access fault codes and operating data.

A scan tool can also help you check for communication faults between the PCM and transmission controller if the vehicle has separate computers. Problems here will typically cause the transmission to go into a “limp in” mode that may lock it in second gear.

Some transmission problems may or may not set a fault code and turn on the MIL lamp, so it’s important to always scan the PCM or transmission module for codes if there’s a transmission-related complaint or drivability issue. Some engine sensor failures (for example, the throttle position sensor, MAP sensor or vehicle speed sensor) can also affect the operation of the transmission. It may be necessary to also check these sensors.

If you find a transmission fault code, you may have to check the resistance of a solenoid in the valve body, its operating voltage or the frequency of its control signal from the computer. This will require a digital multimeter (DMM) that can read voltage, resistance and frequency or dwell.

You’ll also need the applicable service information that includes wiring schematics and OEM diagnostic charts with test specifications for all the components that need to be checked. This kind of information can be found in OEM service manuals, on OEM websites (daily one-time access fees range from $15-$25) or through online technical information service providers. You should also check for any technical service bulletins (TSBs) that may be related to the transmission problem. In some cases, it may be necessary to reflash (reprogram) the PCM or transmission module to cure a particular fault.

Diagnostic Strategies and Transmissions

When using a scan tool to diagnose a drivetrain problem, it’s often what is not displayed on the scan tool that will lead you to your final diagnosis. The modern transmission is one of the most connected components on a vehicle. If a PCM or TCM can’t see inputs like engine speed, load or throttle position, it will assume the worst and put the transmission into a safe or limp mode.

The transmission does not have discreet sensors connected to the throttle body, crankshaft or intake manifold. Instead, the transmission shares information with the engine control and other modules in the vehicle using a serial data bus. Most vehicles manufactured after 2004 put the TCM or PCM module on the high-speed, two-wire CAN network along with BCM and ABS modules.

The topology for these networks is typically a loop. If a module is not operating, the existing modules can still communicate on the bus. When you’re using a scan tool to solve a transmission problem, you may have to look at the PIDs or datastream from the ECM or BCM to see what modules are communicating on the bus.

If you can’t communicate to a transmission control module with your scan tool, look for transmission information in the connected modules. The BCM will monitor information from the TCM on gear position so it can tell the instrument cluster what gear to display for the driver.

It can also work the other way. If a TCM is not able to communicate with the ECM, looking at the transmission-related PIDs for calculated engine load, throttle position and manifold air pressure may show that the ECM is not communicating on the network or has other issues.