VIDEO: What Does Electric Power Steering Mean To Customers?

VIDEO: What Does Electric Power Steering Mean To Customers?

Be prepared to explain the differences in today’s steering systems. This video is sponsored by The Group.

A customer goes to a shop with his 2008 Toyota Highlander. He says his power steering is not working. He says he tried to check the level of the power steering fluid but could not find it under the hood. And when he checked all the parts stores he says all they had were manual racks.

Have you already diagnosed the customer’s problem?

The answer is that his Highlander comes standard with ELECTRIC power steering, not hydraulic. The motor for this system is mounted on the steering column between the firewall and instrument cluster. So, there is no fluid, no pump and the rack is a manual. The electric motor provides the assist, not hydraulic pressure

One advantage of an electric power steering system is that it makes the engine more efficient at higher speeds when assistance for steering is not required. The electric power steering also helps to quiet down the engine bay, and the technology is enabling collision avoidance systems in current and future generations of vehicles.

What does electric power steering mean for your customers and your shop? The first item is diagnostic labor for inspecting steering complaints. Just like drivability problems, an electric power steering can’t be solved with just a test drive. Curing a complaint will require scan tools, service information and diagnostic procedures. Billing an hour of diagnostic labor to find the source of the steering problem should be a standard practice at all shops.

If the source of the problem the electric power steering assembly on the column or part of the steering rack, it is not “plug and play.” The technician may have to perform a programming procedure so the new unit can communicate with the other modules on the vehicle. Even after the unit is programmed, they might have to complete a calibration procedure requiring a scan tool and maybe a test drive. All of these must be a part of the estimate and final bill.

The next time you get a customer in your shop claiming they can’t find their power steering fluid reservoir, you should first check to see if the steering system is electric. Then, verify that other vehicle systems are not interfering with the power steering system’s operation. Be prepared to explain to your customers the differences in today’s steering systems – they may be surprised to learn that what they thought they knew is totally incorrect.

This video is sponsored by The Group.

You May Also Like

Brake Lines and Hoses: Inspecting for Wear, Preventing Failure

Discover the secrets to maintaining safe brakes with our comprehensive guide to inspecting brake lines and hoses.

"Delve into the critical role of brake lines and hoses in ensuring vehicle safety. Learn how to inspect for wear, recognize warning signs, and prevent potential brake failure. Gain expert insights on proper installation techniques and essential maintenance practices to keep your brakes reliable and road-ready. This video is sponsored by The Group Training Academy.

Oil Filter Housing

Learn about the common issues with the original design and how Standard’s improved housing addresses leaks and durability.

Understanding Ride Height Sensors

Learn how these crucial components measure suspension position and movement, and how their data is utilized to optimize vehicle performance.

Bleeding the Brakes (Part 2)

With the proper preparation and a little bit of patience, brake bleeding can be a routine job for your customers, whether they’re professionals or DIYers.

Bleeding the Brakes (Part 1)

It’s a simple concept, but it’s not without the occasional headache.

Other Posts

Gear Ratios and Vehicle Performance

Just remember, there is no perfect gear ratio.

Electric Power Steering

Today’s systems have been refined.

Ignition System Components: Coils, Modules and Spark Plug Wires

Learn how spark plugs, ignition coils, and ECM controls work together to ignite the air-fuel mixture and keep your engine running smoothly.

LED Work Lights for Automotive Repair and Maintenance

LED lighting has been a game-changer for illumination in the workplace and at home.