Effective Service Advisor Communications
Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Completing Catalyst and Oxygen Sensor Monitors Post Repair
The biggest challenge of an oxygen sensor or catalytic converter replacement is completing the catalyst and oxygen sensor monitors to confirm the fix. This webinar will cover what it takes to complete the monitors and diagnostic strategies post-repair.
Mastering Catalytic Converters: A Comprehensive Clinic on Diagnosis and Replacement Skills
Unlock the secrets of catalytic converters in this engaging 60-minute online training session. We’ll dive into catalytic converter design, construction, and function, gaining essential skills for diagnosing problems and executing precise replacements.
Spark Plug Removal and Installation
Spark plugs have changed more in the past decade than in the previous century, which has directly influenced technicians and installation procedures. In this webinar, experts will cover new spark plug designs for modern engines and ignition coils.
Misfire and “Low Cylinder Contribution” Ignition Coil Diagnostics
You may have started to notice that there is a new type of misfire code, the “Low Cylinder Contribution” code. In this webinar, the experts at NGK’s Shop Squad will teach you how to look at misfires differently.
Stop/Start Diagnostics
Stop/Start systems have been with us for more than a decade. In the final training session of the year from NGK’s Shop Squad, they cover how to troubleshoot the complexities of today’s modern stop/start systems.
Mastering Sensor Diagnosis with Waveform Analysis
Diagnosing a sensor requires observing the output voltage. A scope is the best tool for visualizing how the voltages change over time. In this 45-minute training session, our experts will discuss how to capture and evaluate sensor waveforms and values.
Preparing for Off Season: Tips and Tricks for Fluids in Your Motorcycles, Classics, Hot Rods, Muscle and Race Cars
Join this free upcoming webinar where we will delve into essential maintenance practices to ensure your prized machines remain in top condition during the cold months.
Direct Injection Diagnostics
Keeping pace with the changing technology for Gasoline Direct Injection (GDI) can be daunting for any technician. Join this webinar to learn diagnostic strategies for addressing evolving challenges in GDI systems.
Misfire Diagnostic Case Study
Join this free webinar to learn what can be performed in an hour of diagnostic labor when a vehicle comes into the shop with a misfire in cylinder #8.
Tips, Techniques and Tools for ADAS and EV/Hybrid Capable Wheel Hub Assemblies
Wheel hub assemblies are at the center of the two of the most revolutionary vehicle technologies disrupting shops, electrification and advanced driver assistance systems (ADAS).
Misfire Diagnostic Strategies
Some misfires don’t set codes, even though the driver and technician can feel a shudder or stumble. Where do you start? In this free webinar, learn how to replicate, isolate and resolve misfire complaints in less time with greater accuracy.