Jeff Poole is an I-CAR trainer who has been part of the collision repair industry since 1989 and is a regular contributor to BodyShop Business. Prior to 1989, he gained valuable exposure to the industry through his father, now a retired vocational instructor from Silver Spring, Md. Poole joined the I-CAR team in 1995 and is currently working in the role of performance training coordinator, providing training and support to instructors throughout the United States.