VIDEO: Use Software To Help Your Shop Operate More Efficiently
Doug Kaufman talks about convenient features included in shop software to give your customers the best possible repair experience and help your technicians complete the job faster, including texting and photo note taking.
VIDEO: Using Symptom-Based Lists To Add Value To Labor
Andrew Markel discusses a feature of some shop management software that allows you to quickly produce a task list based on a vehicle symptom.
VIDEO: Using Service Information To Look Up Tire Specs
Andrew Markel recognizes the inconvenience of sending the customer out to look for the inflations and sizes of the tires on their vehicle, and suggests a solution to find that information using shop software.
VIDEO: Make Your Customer Trust You And Not The Internet
Andrew Markel stresses the importance of credible sources while gathering information about a repair, and shows how to get your customer to trust your and your shop and not unreliable Internet sources.
52 Technicians Honored At ASE Annual Meeting
Fifty-two automotive professionals were recognized on Nov. 14, at the Fall Board of Governors meeting of the National Institute for Automotive Service Excellence (ASE) held at Pier Sixty-Six Hotel and Marina in Fort Lauderdale, Florida.
VIDEO: The Big Value In Big Data
Andrew Markel discusses the importance of having access to a service information database, and how some databases contain a wealth of information to make any repair easier.
VIDEO: Getting More Information On Generic Codes
Andrew Markel demonstrates how to easily and efficiently gain more information on a code on a specific vehicle that may not tell you much by itself.
VIDEO: TSBs: A Good Watch, Not Just A Good Read
Andrew Markel discusses the evolution of TSBs and how more of them are now including videos to help better understand repair procedures.
VIDEO: Brake Fluid Grades; Too Hot, Too Cold, Or Just Right?
Andrew Markel explains how using nothing but the exact brake fluid in the master cylinder can cause leaks and other issues.
VIDEO: Negative Fuel Trim And Fuel Economy
Andrew Markel introduces a case study where a 2004 Chevrolet Impala has no codes, but is getting bad fuel economy.
