The Chip Shortage And The Aftermarket
Drive by any new car lot and the evidence is clear – the auto industry may be the most visible victim of chip shortages.
Diagnostic Strategies For New Technicians
In my textbook, a piston or flame front would not be mentioned until the last chapter of the book.
The Differences Between ‘I Think’ & ‘I Know’ Training
We may all learn the same material – but it’s how you apply it that helps you in daily operations.
Close Encounters – Making Contact Is The First Giant Leap
Digital vehicle inspections can be a powerful customer service tool.
How Much Does The Other Guy Make?
The National Labor Relations Act protects an employee’s rights to talk about his – and others’ – paycheck.
Scanning & Recalibration: What Category Are You?
When a calibration is not completed, the response is either I did not know, I did not plan or I did not need to.
Cell Phones and Customer Behavior
An educated customer is a good thing, but access to wrong information can make some people less trusting.
The Repair Road Ahead – Will Future Techs Be Stranded?
Despite the challenges of teaching the newest technology, students still need to learn it. How can instructors keep up?
Tenneco Explores Synthetic Fuels
Fast-to-market solution leverages existing engine, fuel distribution and filling station infrastructure.
The New Normal: Full Recovery Or Pricing Reset?
Collision repairers will continue to see their pricing affected as the new normal takes shape.
