Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.
Speakers
- Philip Austin, Manager of Technical Training USA/Canada, Niterra North America, Inc.
- Doug Kaufman, Editorial Director, Babcox Media
Sponsored By NGK/NTK and Shop Squad
Date: April 23, 2024