Effective Service Advisor Communications - Tomorrows Technician

Effective Service Advisor Communications

Speakers

  • Philip Austin, Manager of Technical Training USA/Canada, Niterra North America, Inc.
  • Doug Kaufman, Editorial Director, Babcox Media

Sponsored By NGK/NTK and Shop Squad

Date: April 23, 2024

Understanding the science of communication is essential in the automotive industry. Customers and technicians have different expectations, while service advisors must tailor their communication style to suit various situations. This class will teach effective communication between the customer & technician.

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