Thorough Brake Inspections Are Comeback Preventers & Profit Builders
How many times have you seen a hand-painted sign in a shop window that advertised a menu-priced brake pad replacement for “$XX.95 per axle.” Of course, a menu-priced brake replacement would be good if a simple brake pad replacement would cure all of the root causes of a brake performance complaint. Unfortunately, menu-priced brake pad replacements are a customer comeback in the making because the customer often leaves with the same squeaking, grinding, pulsation, grabbing or pulling complaints that brought him to the shop in the first place.
Diagnosing Vibration Issues
Here is a primer on bent wheels, out-of-round tires and how to diagnose vibration issues.
Undercover: Solutions to Stopping Brake-Related Comebacks
The following are 10 tips that can help you more efficiently and effectively solve a brake comeback due to noise.
Undercover: Subcompact Vehicle Upgrades — A Reduction in ‘Class Size’
Over the next decade, it would appear that we will see a shift to smaller, lighter and more fuel-efficient vehicles, much like we experienced in the 1970s.
Undercover: Handling Honda Brake Systems
What we’ll look at in this article is not so much how to replace worn-out pads, but rather things to be on the lookout for that will ensure a quality job and eliminate comebacks.
Instructor Insight: Developing a Shop Class for the 21st Century
After years of being a shop owner and not knowing a better way, I developed my automotive class as I would a shop or service center with lots of employees. My class/lab reflects the world of work more than the average academic classroom.
Service Advisor: Become a Master of Master Cylinder Service
Unfortunately, master cylinders are often not inspected or replaced when the service brakes are replaced.
Undercover: Debating a Complete Brake Job
One of the major issues with selling customers a “complete” brake job is that the components in the brake system do not wear at the same rate.
Undercover: Bearing the Load
When engineers came up with the idea of putting the wheel speed sensor (WSS) and tone ring inside a sealed wheel bearing hub assembly, it seemed like a great idea. The sealed environment would help protect the sensor and make it less vulnerable to damage or contamination from the outside world.
Service Advisor: Technician Town Hall Spurs Responses on Rotor Runout
Just like the town hall meetings across the country where Americans have questions for their government representatives, tomorrow’s technicians have questions of their own on ways to better service their future customers.